Having a correct feature status is dependent on whether the sprints are mapped properly. If your sprints have been mapped improperly, then BigAgile will not be able to calculate the metrics correctly.
π‘Tip: Go to Admin -> Increments and click on the increments to bring up this slide-in panel. Next, select the Teams Tab and you will be able to observe and make changes to the sprints through this drop down menu.
π‘REMINDER: It is important to note that the Jira/DevOps to BigAgile sync runs every 5 minutes. This could cause data to not update for that time. Refresh the page intermittently and if that doesn't fix the feature status, then it is an issue with Sprint Mapping.